Return & Refund Policy – The Dial Cartel

At The Dial Cartel, we want you to be completely satisfied with your purchase. This Return and Refund Policy explains the process for returns, exchanges, and refunds.

1. Returns

  • You may request a return within 7 days of receiving your order.

  • To be eligible for a return, the item must be:

    • Unused and in the same condition that you received it

    • In the original packaging with all tags and labels intact

  • Certain items such as personalized products, digital downloads, or hygiene-sensitive items cannot be returned.

2. Refunds

  • Once your return is received and inspected, we will notify you by email about the status of your refund.

3. Exchanges

  • If you receive a damaged or defective item, we will replace it at no additional cost.

  • For size or product exchanges, you may request a replacement within 7 days of delivery.

  • Exchanges are subject to product availability.

4. Return Process

To initiate a return:

  1. Contact us at:

  2. Provide your order number, reason for return, and product details.

  3. We will provide instructions for returning the item.

  4. Ship the item securely using a trackable shipping method.

5. Damaged or Defective Items

  • Please inspect your order upon receipt.

  • If your item is defective, damaged, or incorrect, notify us within 48 hours of delivery.

  • We may request photos of the item to process your claim quickly.

6. Cancellation Policy

  • Orders can be canceled before they are shipped.

  • Once the order is shipped, cancellation is not possible; however, you may return the item following our Return Policy.

7. Contact Information

For any questions regarding returns, refunds, or exchanges, contact us:

📞 Phone: +91-87991-33526
📧 Email: thedialcartel.in@gmail.com
🌐 Website: https://thedialcartel.in/
📍 Address: Surat, Gujarat, 395005